Feedback & Complaints Policy

The Thresh Online Radio, an arm of God’s Threshing Place, is committed to providing uplifting and impactful Christian programming. We value listener feedback as essential for our continuous improvement and engagement with our community. This policy outlines the process for submitting feedback and complaints regarding our services.

This policy applies to all listeners of The Thresh Online Radio, which can be accessed through our website at www.thethreshonline.org and is part of God’s Threshing Place, accessible at www.thethreshingplace.org

• We are dedicated to listening and addressing the concerns of our audience.
• We aim to provide timely responses to feedback and complaints.
• We will treat all feedback and complaints with respect and confidentiality.

Listeners are encouraged to share their thoughts, suggestions, or praise about our programming and services. Feedback can be submitted through the following channels:

• Email: Direct your feedback to support@thethreshonline.org

• Feedback Form: A dedicated feedback form can be accessed on our website under the “Contact Us” section.

In the event that a listener has a complaint regarding our broadcasting or any other aspect of our services, the following procedure should be followed:

5.1 How to Submit a Complaint

• Email: Submit your complaint via email to support@thethreshonline.org

• with the subject line “Complaint.”
• Details to Include:
  • Your name and contact information.
  • A detailed description of your complaint.
  • Any relevant dates or times related to the issue.
  • Suggested remedies or resolutions you seek.

5.2 Acknowledgment of Complaints

• All complaints will be acknowledged within 48 hours of receipt.
• An initial response to the complaint will typically be provided within five business days.

• The complaints will be investigated thoroughly by our dedicated team, ensuring fairness and impartiality.
• We will keep the complainant informed of progress and the outcome of the investigation.
• If the complaint is upheld, appropriate actions will be taken to resolve the issue.

• Feedback and complaints will be reviewed regularly to identify trends and improve our services.
• We consider complaints as valuable input to enhance listener experience.

The Thresh Online Radio strives for excellence and welcomes suggestions for improvement. We are committed to serving our listeners in the best possible way through transparent communication and responsive actions to feedback.

We appreciate your engagement and input in making The Thresh Online Radio a better service for all. Together, we can continue to nourish our spirits with transformational Christian content.

For more information, please visit www.thethreshonline.org

or contact us at support@thethreshonline.org